The success story for our service-based company showcases how we helped a client overcome their challenges and achieve their goals. Through our expertise and dedication, we were able to provide effective solutions and create a positive impact on our client's business.

Case Studies
One of Ampliforce's notable success stories comes from a mid-sized technology company that was struggling to meet the increasing demands of its customer support operations. With a rapidly growing customer base and a wide range of products, the company's support agents were overwhelmed by the high volume of inquiries and repetitive tasks, leading to delayed response times and reduced customer satisfaction. Recognizing the potential of Workforce Amplification™, the company sought out Ampliforce's expertise in implementing digital workers to streamline their support processes and enhance efficiency.
Phase 1: Process Assessment and Digital Worker Implementation Ampliforce's team of industry experts collaborated closely with the company's support team to understand their existing workflows, pain points, and areas that could benefit from automation. They identified several repetitive tasks such as ticket routing, data entry, and status updates that could be offloaded to digital workers.
Technologies we used
  • Backend: Node.js - Node.js is a popular JavaScript runtime that allows you to run JavaScript code on the server-side. It provides a scalable and efficient platform for building web applications.
  • Frontend: Angular - Angular is a TypeScript-based front-end framework developed by Google. It enables the creation of dynamic and responsive single-page applications (SPAs) with a modular and component-based architecture.
  • Database: MySQL - MySQL is an open-source relational database management system. It is widely used for storing structured data and provides robust features for data management and retrieval.
  • Invoice Processing: Azure Form Recognizer - Azure Form Recognizer is a cloud-based service provided by Microsoft Azure that uses machine learning to extract data from forms and documents. It can be used for automating invoice processing tasks, extracting relevant information such as vendor details, line items, and totals.
  • Email Messaging: PostageApp - PostageApp is a service that simplifies the process of sending email messages and managing email campaigns. It provides APIs and tools for integrating email functionality into your applications.
  • Web Scraping: Python - Python is a versatile programming language widely used for web scraping due to its rich ecosystem of libraries and frameworks. It offers powerful tools like Beautiful Soup and Scrapy for extracting data from websites.
  • Code Deployment: GitHub Actions - GitHub Actions is a feature of the popular code repository platform GitHub that allows you to automate workflows and tasks related to your codebase. You can use it to set up continuous integration, continuous deployment, and other development processes.
  • Frontend Hosting: AWS CloudFront - AWS CloudFront is a content delivery network (CDN) provided by Amazon Web Services. It helps improve the performance and availability of your web application by caching content at edge locations around the world.
  • Backend Hosting: Amazon EC2 - Amazon Elastic Compute Cloud (EC2) is a scalable cloud computing service offered by Amazon Web Services. It provides virtual servers in the cloud, allowing you to deploy and run your backend application code.
Marco Buchbinder
Chief Executive Officer

Softobotics exceeded our expectations on our project, showcasing professionalism, expertise, and dedication to delivering high-quality solutions. Their seamless integration of design elements, functionality, and user experience on our website reflects their skill and commitment. Their excellent communication and attention to detail ensured our requirements were surpassed, leading to an enhanced online presence and improved user engagement for Ampliforce Company.

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